| Author |
Message |
PO Info |
 |
Shino
Fade into this fantasy, caught in the web of time
Age: 49
Gender: 
Joined: 15 Sep 2002 |
 Posted: Thu Jul 05, 2007 4:57 pm Post subject: MS owns up to hardware problem. Extends warranty. UPDATED! |
Finally! Jeez!
Warranty is now 3 years.
| 1up wrote: | Microsoft Admits Hardware Issue, Extends 360 Warranty
Includes retroactive reimbursement for previous machines.
By Patrick Klepek, 07/05/2007
Microsoft announced today they are extending all Xbox 360 warranties to three years, a policy that not only applies to new consoles but retroactively, as well. If you've had to pay for Microsoft to repair the red ring issue in the past, they will pay you back. At 2:30 p.m. PST, Microsoft will hold a teleconference to announce this.
"As a result of what Microsoft views as an unacceptable number of repairs to Xbox 360 consoles, the company conducted extensive investigations into potential sources of general hardware failures," said the company in a statement. "Having identified a number of factors which can cause general hardware failures indicated by three red flashing lights on the console, Microsoft has made improvements to the console and is enhancing its Xbox 360 warranty policy for existing and new customers."
This comes just after 1UP's own story about a man who's gone through 12 different machines since purchasing an Xbox 360 near launch, reports overseas of companies refusing to repair the hardware because the load is so overwhelming and responses from the Forza Motorsport 2 team about users experiencing hardware failures while trying to play that game.
"The majority of Xbox 360 owners are having a great experience with their console and have from day one. But, this problem has caused frustration for some of our customers and for that, we sincerely apologize," said Robbie Bach, president of Microsoft's Entertainment & Devices Division. "We value our community tremendously and look at this as an investment in our customer base. We look forward to great things to come."
Microsoft says they'll be taking a "$1.05 billion to $1.15 billion pre-tax charge to earnings for the quarter ended June 30, 2007 for anticipated costs under its current and enhanced Xbox 360 policies."
Ouch. |
|
_________________
So many games... so little time
Last edited by Shino on Fri Jul 06, 2007 8:36 am; edited 1 time in total |
|
|
 |
 |
Wins 190 - Losses 169
Level 21 |
EXP: 11590
HP: 3150
 |
STR: 1050
END: 1050
ACC: 1200
AGI: 1200
|
Bianco & Nero (Sabers)
(500 - 600) |
|
|
| Back to top |
|
|
Ultrawolf
Mr. Roarke
Gender:
Joined: 04 Jul 2003 |
| Posted: Thu Jul 05, 2007 5:49 pm Post subject: |
Hooray! Now all those people sitting on the fence like I was can jump in.
I wonder how Microsoft will adjust their extended warranties now though. It used to be 60 bucks for a two year warranty. |
_________________
Welcome... |
|
|
|
 |
Wins 115 - Losses 130
Level 17 |
EXP: 831
HP: 2800
|
STR: 1000
END: 900
ACC: 1100
AGI: 1000
|
Legacy (Shotgun)
(400 - 550) |
|
|
| Back to top |
|
|
Robb
My freedom begins here
Age: 40
Gender:
Joined: 01 Nov 2004 |
| Posted: Thu Jul 05, 2007 6:47 pm Post subject: |
Well hoorah, that makes me a happy camper (on his second 360 so far) |
_________________
'The darkest moments of our lives are not to be buried and forgotten, rather they are a memory to be called upon for inspiration, to remind us of the unrelenting human spirit and our capacity to overcome the intolerable'
Vince Lombardi |
|
|
|
 |
Wins 24 - Losses 39
Level 8 |
EXP: 7314
HP: 2400
|
STR: 800
END: 800
ACC: 800
AGI: 800
|
Jagged Edge (Axe)
(265 - 445) |
|
|
| Back to top |
|
|
RivaOni
Full English!
Age: 41
Gender:
Joined: 24 Sep 2002 |
| Posted: Fri Jul 06, 2007 5:05 am Post subject: |
It only applies to Microsoft America at the moment Robb, no word from their European division |
_________________
 |
|
|
|
 |
Wins 27 - Losses 14
Level 8 |
EXP: 6250
HP: 2275
|
STR: 895
END: 690
ACC: 810
AGI: 805
|
Blue Beam Saber (Sabers)
(325 - 385) |
|
|
| Back to top |
|
|
Shino
Fade into this fantasy, caught in the web of time
Age: 49
Gender:
Joined: 15 Sep 2002 |
| Posted: Fri Jul 06, 2007 8:19 am Post subject: |
I'm sure it will get there.
Did you read about the guy that is on his 12th.
I personally know a guy on his... 10th I think. Something like that.
He's gone through 2 elites already.
UPDATE!
This only covers the Red ring issue. The system still has only a 1 year warranty, but they will repair the Red Ring issue. That's a little disappointing since if you read the article I linked, the guy on his 12th only had like 6 of them red ring or something like that. The others had different issues.
According to an interview that 1up did with Peter Moore.
| 1up wrote: | Peter Moore and Microsoft's Red Ring Woes
Things broke and now it's costing Microsoft over one billion to fix.
...
1UP: I want to be specific. This only covers the red ring issue.
That's correct.
1UP: Personally, last week, the issue I ran into was my machine stopped playing some discs, but will play some others. This won't be covered under that, correct?
It's the red ring, which is a general hardware failure. You've got a one-year warranty, depending on when you got your box...
1UP: Mine was a launch one.
This is focused on a specific issue that we feel we haven't done a great job working with the consumer and that's what the focus is, yes. |
|
_________________
So many games... so little time
|
|
|
|
|
Wins 190 - Losses 169
Level 21 |
EXP: 11590
HP: 3150
|
STR: 1050
END: 1050
ACC: 1200
AGI: 1200
|
Bianco & Nero (Sabers)
(500 - 600) |
|
|
| Back to top |
|
|
Aiman
Demon Knight
Age: 43
Gender:
Joined: 14 Jan 2003 |
| Posted: Sun Jul 08, 2007 2:59 am Post subject: |
I got a hardware failure. It was only a hard drive hardware failure, so I had to send the hard drive back for replacement. Im still pissed because I lost all my saved games. Specially when I had beaten Tenchu and Gears of War and I was in Lv 14 in Dead Rising.
I still can play PSU with a memory card that I had to buy for $50. Freaking retarded. I hate you Microsoft! *plays more PSU* |
_________________
 |
|
|
|
 |
Wins 3 - Losses 6
Level 3 |
EXP: 767
HP: 2050
|
STR: 850
END: 600
ACC: 750
AGI: 500
|
Malaikat, Syaitan & Skye (Blades)
(220 - 280) |
|
|
| Back to top |
|
|
Shino
Fade into this fantasy, caught in the web of time
Age: 49
Gender:
Joined: 15 Sep 2002 |
| Posted: Fri Jul 13, 2007 9:19 am Post subject: |
Updated again...
| FastSilicon.com wrote: | Microsoft Admits *ALL* Xbox360's Are Defective PDF Print E-mail
Thursday, 12 July 2007
xbox360flamesIf you thought that Sony was the only console manufacturer having a really bad day, guess again. After many months of public complaints and outcries, Microsoft has publically admitted that *ALL* (as in every single one ever sold) Xbox360's have a design defect that can lead to their failure. Though Robbie Bach, head of Microsoft's Xbox360 Division refused to elaborate on the issue, the general consensus is that it's one of botched thermal design management and inadequate dissipation of heat leading to component failure. All of the nearly 12 million units currently in the hands of consumers are effected. Though Microsoft has not issued a global recall, they have tripled the warranty coverage period, and are expected to have to dole out over $1 Billion to correct the situation. CRN Australia Reports...
Microsoft has admitted that every one of the 11.6 million Xbox 360 consoles sold in the past 19 months suffers from a design flaw that could cause the device to fail.
The firm will extend the warranty coverage from one to three years to compensate consumers, but does not plan to instate a recall or exchange programme.
Microsoft gaming chief Robbie Bach claimed in a conference call with financial analysts that the design issues surfaced recently. |
|
_________________
So many games... so little time
|
|
|
|
|
Wins 190 - Losses 169
Level 21 |
EXP: 11590
HP: 3150
|
STR: 1050
END: 1050
ACC: 1200
AGI: 1200
|
Bianco & Nero (Sabers)
(500 - 600) |
|
|
| Back to top |
|
|
Silver Adept
Otaku Lord
Age: 41
Gender:
Joined: 20 May 2003 |
| Posted: Fri Jul 13, 2007 11:20 am Post subject: |
Have to wonder how something like that would get out of the prototyping stage, really. But at least now they're finally admitting to a bad design decision. Will they just be replacing the offending components wholesale, or will it be a matter of doing it as they fail? |
_________________
Sir Silver Adept, KCI. Check out the Knights of Jubal if you want to revive chivalrous behavior.
 |
|
|
|
 |
Wins 293 - Losses 240
Level 23 |
EXP: 2163
HP: 3375
|
STR: 1125
END: 1125
ACC: 1225
AGI: 1225
|
Sander's Asylum (Partisan)
(505 - 655) |
|
|
| Back to top |
|
|
|
|
|
