 |
       |
User CP
:: Log in to check your private messages
:: Chat
:: Register
:: Log in
Board Index
:: Album
:: FAQ
:: Calendar
:: Members
:: Groups
:: Staff
:: Search
|
  |
|
 |
Xbox Live accounts getting hacked... MS doing nothing? |
 |
|
| Author |
Message |
PO Info |
 |
Shino
Fade into this fantasy, caught in the web of time
Age: 49
Gender: 
Joined: 15 Sep 2002 |
 Posted: Thu Mar 22, 2007 8:59 am Post subject: Xbox Live accounts getting hacked... MS doing nothing? |
Heard about this via Gamespot.
There seems to be a lot of uproar about this. Especially from this guy who actually recorded some support guys. This could all be crap, but I don't know.
And in one day, MS comes back and says there is no problem.
But if you listen to the #5 support call, they make it sound like they have gotten many calls about a similar issue.
There may or may not be a problem at this point, but either way, I'm going to take my CC info out of my account. |
_________________
So many games... so little time
 |
|
|
 |
 |
Wins 190 - Losses 169
Level 21 |
EXP: 11590
HP: 3150
 |
STR: 1050
END: 1050
ACC: 1200
AGI: 1200
|
Bianco & Nero (Sabers)
(500 - 600) |
|
|
| Back to top |
|
|
Shino
Fade into this fantasy, caught in the web of time
Age: 49
Gender:
Joined: 15 Sep 2002 |
| Posted: Mon Mar 26, 2007 2:43 pm Post subject: |
oops...
| 1up wrote: | Microsoft: There Were XBL Security Issues Last Week
Major Nelson steps back, admits that Microsoft has problem.
By Philip Kollar, 03/26/2007
What a twisted tale we weave. It all started in the middle of last week when Microsoft told C|Net they were beginning an investigation into possible fraud and account theft on Xbox Live. Scary stuff, but not to worry; the very next day, popular Microsoft blogger Major Nelson posted there was, in fact, no security compromise. Not so fast, though.
Late Friday, Nelson posted another security update, this one with a very different story to tell. Apparently some wires crossed before, and he was a little off the mark.
"Earlier this week when I first heard about the "Xbox Live network hacked" story, I checked with the people on our end, and then posted about it. As originally posted, Xbox Live has not been hacked. That is still true. A security researcher, Kevin Finisterre, discovered not a hack, but the fact that some accounts may have been compromised as a result of 'social engineering', also known as 'pre-texting', through our support center. Kevin gave me a call directly and once I realized what he was talking about (he sent me some painful-to-listen-to audio files) I confirmed that the team is fully aware of this issue. They are examining the policies, and have already begun re-training the support staff and partners to help make sure we reduce this type of social engineering attack.
There's no other way to say it; this situation shouldn't have happened. Our customers deserve better."
For those too lazy to check the Wikipedia link that the good Major so handily provided, pre-texting is when somebody other than the account holder calls customer support with enough info. about the account to trick the C.S. rep into thinking they're legit. Once this is accomplished, they can fish out the information they need -- usually a password to hijack the desired account. The audio that Major mentions in the post (as well as frequent updates to this ongoing saga) can be found here.
What does this revelation and admittance from Microsoft mean for gamers? As Major says, they are re-training the phone staff and looking at further ways to prevent the issue. That probably means calling in to deal with customer support about the nitty gritty of your Xbox Live account will become both much more secure and potentially a bit more time-consuming and annoying. That may be the necessary price for full security, although as long as we're dealing with humans (and information that can slip into others' hands), there's sure to be the occasional case of successful pre-texting. |
|
_________________
So many games... so little time
|
|
|
|
|
Wins 190 - Losses 169
Level 21 |
EXP: 11590
HP: 3150
|
STR: 1050
END: 1050
ACC: 1200
AGI: 1200
|
Bianco & Nero (Sabers)
(500 - 600) |
|
|
| Back to top |
|
|
|
|
|
|
|
 |
|
 |
|
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
|
|
